Frequently asked questions
If your answer is not here, write to us on WhatsApp.
Is there a shipping charge?
Shipping is free on all orders within Türkiye, with no minimum spend.
When is my order dispatched?
Within 1-4 business days of payment confirmation. We email you the tracking number as soon as it ships, and you can also see it on the order tracking page.
What are the return and exchange conditions?
You may return or exchange within 14 days of delivery, provided the piece is unworn with tags attached. This applies to all items, including discounted ones.
How do I place an order?
Add the pieces you like to the cart, fill in the delivery form on the cart page and continue to secure payment. Once payment is complete you receive your order number and summary by email.
Which payment methods do you accept?
Payment is made by credit or debit card on a secure page protected by 3D Secure. Your card details never reach us; they go directly to the payment provider.
How should the pieces be cleaned?
Dry cleaning only is recommended for all silk and cotton pieces. See the care guide for details.
Are the colours on screen true to the product?
Photographs are taken in natural light without retouching, though small differences in tone can appear depending on your screen.
Do you ship internationally?
Write to us on WhatsApp for international orders and we will confirm the shipping cost and delivery time for your country.